Objective
Work in an environment conducive to fostering my knowledge and interest in the growing fields of Web and Graphic Design, Social Media Marketing, Cloud Computing, and SEO.
Work Experience
NatchWerks Design (10/03 – Present)
Designer/Owner – Freelance graphic and web based design, Information Architecture, Copywriting, Social Media Jiu-Jitsu, SEO, CMS, and a specialty in WordPress web sites.
L.A. Blonde Studios (12/05 – Present)
Owner/Engineer/Producer – Audio engineering and production company. Production credits include international bands New Disaster and Nowherebound.
Republic Studios (09/03 – 12/04)
Intern/Assistant Engineer – Audio engineering for various musicians and artists. Recorded, mixed and produced music; provided internal technical maintenance on Macs used for ProTools Audio recording, backing up and hard disk maintenance.
Apple Computer, Inc. (03/02 – 10/03)
AppleCare Representative – Provided technical support for customers of Apple Computers, inc. Troubleshot technical issues for Apple branded hardware and software, provided solutions for new and existing customers through sales of products and services.
Citicorp Data Systems inc. (08/99 – 02/02)
Support Technician II – Final level technical support for Citigroup. Provided technical support for online and proprietary products of Citibank, Smith Barney, and Primerica Financial Services. Provided support for third party software such as Quicken, Quickbooks, Turbo Tax, and MS Money. Collaborated with developers, troubleshooting system/software issues. Designed, updated, and maintained internal technical support knowledge base web site.
Financial Associate – Previously served as a Business Account Specialist. Provided customer service for business bank account holders. Worked as an assistant to the Business Banking Manager, and spearheaded business marketing projects for online banking products and business banking customer service site development. Developed curriculum and implemented it training Level I Support Technicians in classroom setting.
Career Highlights
Webmaster and writer for Republic of Austin, an online magazine launched in the summer of 2009 that uses experiential journalism, community and social media to cover life, music and people in Austin, Texas. Voted Best Local Blog and Best Local Blogger 2010 by the Austin Chronicle.
Selected as a Mentor for new AppleCare agents, assisting them with supplemental training on customer skills, troubleshooting, call flow management, and product knowledge.
Tapped to provide new agent training on Internet Product Technical Support and on Citigroup’s online products and services.
Designed and maintained CitiBusiness Resources, Citi’s business banking internal procedural/tech support web site as well as re-Designed and maintained Technical Solutions, Citigroup’s internal tech support/knowledge base web site.
Served as “Subject Matter Expert” for technical support, bill payment, and CitiBusiness departments. Worked as Call Center Manager Assistant.
Skill Set Profile
Computer
Comfortable with both Macs and PC’s. Extensive computer troubleshooting experience (software, firmware, and hardware). Experienced in OS X, Windows, UNIX and Linux operating systems. Vast amount of take-apart, build and repair experience with both PC’s and Macs.
Web and Graphic Design
I love WordPress and Adobe CS. CSS, HTML, PHP, MySQL, Server maintenance, coding, LANs and Network Administration, Cloud Computing, Social Media Networking and Marketing Theory, SEO, FTP, SSH, DNS. Experienced with CGI scripting, Telnet, IIS, TCP/IP, VPN, and ODBC troubleshooting.
Business Software Profile
Experienced with most standardized business software suites including Adobe Acrobat, Microsoft Office, OpenOffice, etc.
Education
MacArthur High School (San Antonio, Texas)
Graduated Cum Laude – National Honor Society
San Antonio College (San Antonio, Texas)
(1997-1999) 31 hours. Studied Journalism and Computer Science.
Portfolio
You’re already here! http://www.natchet.com – References available upon request.
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